Restore the USB communication between Skipper and machine

Restore the USB communication between Skipper and machine

At the end of May 2021, FTDI released a new usb driver update through Windows updates. Something went wrong and some installation may have communication issues between Skipper and FARO machines.
The problem manifests itself with Skipper reporting the following error in the message window:

and neither restarting the machine, the PC nor changing the USB port used solves the problem.
Currently, the specific cause of the problem is unclear, however we have identified a procedure that should allow operation to be restored.

Preparation

Download the attached files:
  1. drivers uninstallation tool CDMuninstallerGUI.exe
  2. driver version 2016 CDM2128_Setup.exe

Procedure

1. Turn the machine on
2. Run the uninstall tool CDMuninstallerGUI.exe, press the Add button that inserts the class of devices to be removed in the central pane, then press Remove Devices
 
   
after a few moments the message of operation completed should appear



3. Install the drivers by running the CDM2128_Setup.exe file
     

4. Turn the machine off
5. Restart the PC and wait for Windows to boot up completely
6. Switch on the machine and check the correct functioning of Skipper

If the problem is not solved please double check that Windows is using the correct driver:
  1. Open Windows Device manager:  you can use the shortcut WIN+R button and type  devmgmt.msc
  2. Go to the USB section and find the machine device, which is enumerated as  USB Serial converter,  double click on it to show its properties
  3. Go to Driver  pane and check that the version is 2.12.18.0
     

  4. If this is not the case please try to repeat the uninstall procedure or try to use the Windows uninstall tool: in the same window click on Uninstall Device  then check  Delete the driver software for this device  and repeat the installation process from the step #3


    • Related Articles

    • Skipper Batch - how to switch from old to new version (F1)

      Skipper Batch of jobs has undergone a major graphic update in the latest version. In this new version it is possible to customize the display of the data that are considered useful, avoiding confusion and possible errors. However, for those used to ...

    • The chiller does not cool

      If a rise in spindle temperature is evident, it is likely that the chiller (refrigerator) is malfunctioning. Check in sequence that: The chiller pump works (just place a hand on the motor head to feel if it vibrates/turns, the machine must be on and ...